Terms of Service

• By engaging our services — whether online, in writing, or verbally — you agree to be bound by these Terms, our Privacy Policy, and any applicable service agreement.

• You represent that you are at least 18 years of age and have the legal capacity to enter into this agreement. If acting on behalf of an organisation, you represent that you have authority to bind that organisation.

• We reserve the right to amend these Terms at any time. Updated Terms will be posted on our website with a revised effective date. Continued use of our services following such updates constitutes your acceptance of the revised Terms.

• Where changes are material, we will provide at least 14 days' notice via email or a prominent website notice prior to the changes taking effect.

Subject to these Terms and your applicable service agreement, II Study provides the following services:

• Educational consulting, including personalised guidance on study destinations, institutions, and programmes.

• University and college placement assistance, including shortlisting and application strategy.

• Application support and preparation, including review of personal statements, CVs, and supporting documents.

• Visa application guidance and documentation support, where applicable and permitted by law.

• Ongoing advisory support throughout the application process and, where specified, post-enrolment.

The precise scope of services will be defined in your individual service agreement. We reserve the right to modify or discontinue any service at our discretion, with reasonable notice where practicable.

To enable us to deliver our services effectively, you agree to:

• Provide complete, accurate, and truthful information at all times. You accept full responsibility for any consequences arising from the submission of false, misleading, or incomplete information.

• Submit all required documentation in the format and within the timeframes specified by our team or partner institutions.

• Respond to our communications in a timely manner, particularly where delays could jeopardise application deadlines.

• Adhere to all application, submission, and payment deadlines communicated to you.

• Pay all applicable fees in accordance with the terms set out in your service agreement.

• Comply with all applicable laws, including immigration and education regulations relevant to your intended study destination.

• All fees payable for our services will be clearly specified in your individual service agreement prior to commencement.

• Application processing fees are non-refundable once submitted to partner institutions on your behalf.

• Fees payable directly to universities, colleges, or government authorities are your sole responsibility and are not included in our service fees.

• Unless otherwise specified in your service agreement, all fees are denominated in RM Malaysian Ringgit (MYR).

• Refunds, where applicable, are governed by the specific terms set out in your service agreement.

• Each party agrees to keep confidential all non-public information received from the other party in connection with the services ('Confidential Information').

• Confidential Information may only be used for the purpose for which it was disclosed and must not be disclosed to any third party without prior written consent, except as required by law.

• We maintain appropriate technical and organisational safeguards to protect confidential client data.

• Confidentiality obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law or regulatory authority.

• II Study provides advisory services only. We do not guarantee admission to any educational institution. All final admission decisions rest solely with the respective institution.

• We do not guarantee the issuance of any visa or immigration permission. All such decisions are made at the sole discretion of the relevant governmental authority.

• While we endeavour to provide accurate, current, and comprehensive guidance, our advice is based on information available at the time and does not constitute a warranty of any particular outcome.

• Our services are provided 'as is' and 'as available' without warranties of any kind, express or implied, except as required by applicable law.

All content, materials, tools, and resources made available through our services or website — including documents, templates, guides, and proprietary methodologies — are the exclusive intellectual property of II Study and are protected by applicable copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use such materials solely for your personal application purposes. Any other use is strictly prohibited without our prior written consent.

• You may terminate your engagement with us at any time by providing written notice. Termination does not relieve you of payment obligations for services already rendered.

• We reserve the right to suspend or terminate services, with or without notice, in the event of a material breach of these Terms, non-payment, or conduct that we reasonably determine to be harmful to our operations or reputation.

• Fees for services rendered up to the date of termination remain payable in full.

• Upon termination, you may request the return of original documents submitted to us. We will action such requests within a reasonable timeframe.

• To the maximum extent permitted by applicable law, II Study's total aggregate liability to you arising from or in connection with these Terms or our services shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim.

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of opportunity, loss of profit, or reputational damage, whether arising in contract, tort, or otherwise, even if advised of the possibility of such damages.

• We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, government actions, pandemics, or telecommunications failures.

• You agree to indemnify, defend, and hold harmless II Study and its officers, directors, employees, and agents from and against any claims, liabilities, or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of our services.

In the event of a dispute arising from or in connection with these Terms or our services, the parties agree to first attempt to resolve the matter informally by contacting us at legal@iistudy.com. If the dispute cannot be resolved within 30 days, it shall be referred to binding arbitration in accordance with the rules of the Asian International Arbitration Centre (AIAC), conducted in Kuala Lumpur, Malaysia. Nothing in this clause prevents either party from seeking urgent injunctive relief from a competent court.

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of laws principles. Subject to the dispute resolution clause above, you irrevocably submit to the exclusive jurisdiction of the courts of Malaysia for the resolution of any disputes.

• These Terms, together with your service agreement and our Privacy Policy, constitute the entire agreement between you and II Study with respect to the subject matter herein.

• If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall continue in full force and effect.

• Failure by either party to enforce any provision of these Terms shall not constitute a waiver of that party's rights to enforce such provision in the future.

• You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations freely.

• For enquiries relating to these Terms, please contact us at info@iistudy.com or +60-116064 8337.